We want you to be completely satisfied with your purchase, which is why we offer a 365-Day, 100% Satisfaction Guarantee on all of our products.
We know you are looking for solutions that bring HOPE and HEALING in your life. We find that some will be quick to receive a publication, product or service and do nothing with it, or say it didn't meet expectations, or that it "didn't work" for them. But in reality, things take time. That's why we provide a full 365 days. We want you to take full advantage of your purchase - making full use of the product or service, and taking action on the insights you've gained from the materials. For health-related products and services, we strongly encourage you to share the materials with your health care professional to find the best solution that will work for you prior to requesting a refund. You have a full 365 days to do so!
If you find that the materials are still not to your satisfaction, feel free to request a refund.
Here's how it works...
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) . You can reach our Returns Department at email [email protected]. We will provide you with instructions based on which products you ordered, whether digital or physical versions. To serve you and other customers better, we would love to know your reason for requesting a refund, although a reason is not required for a return.
If you ordered a physical product, you will be provided with instructions for your return. Once you have received your RMA number, please securely package the item(s) and ship it back to us at the address provided.
To be eligible for a refund of the original purchase price, physical products, including empty bottles, must be returned to the address provided above. Please ensure to include the RMA and your contact information (including name, address, and phone) along with the returned items.
Upon receiving your returned item, we will inspect it to ensure that it meets our return criteria. Once approved, we will process your refund or exchange within 7-10 business days.
If you return an item, you are responsible to ensure the item gets back to us at the requested address. We cannot be responsible for items lost in the mail. Tracking is highly recommended. Do not "Return to Sender," since a higher number of packages tend to get lost that way.
Items returned without an RMA will not be eligible for a refund.
Electronic and digital documents must be deleted from any electronic storage, such as a computer or phone, after the refund is provided. A refund will be provided for the product purchase price, less any shipping and handling fees.
Credit card refunds will be made back to the original purchase method.
In the event that a refund cannot be processed to the original credit card due to technical reasons or expired cards, a refund will be issued via an alternative method. For domestic orders, failed credit card refunds will be made payable by check and mailed to the billing address provided at the time of purchase. For international orders, refunds will be issued via PayPal to the email address associated with the original purchase.
If you have questions regarding the renewal date on a membership or subscription, such as the Home Cures That Work monthly publication, please refer to the product description on your email receipt. Most subscriptions renew annually. You may cancel your next renewal anytime before the renewal date.